Privacy Policy

At Jay Mataji Tour & Travellers ("we", "us", "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and safeguard it, and the choices you have. By using our website, contacting us, or booking our services, you agree to the practices described in this policy. We encourage you to read it carefully so that you understand how your information is handled.

1. Information we collect

We collect only the information necessary to provide you with safe, reliable and convenient travel services. This typically includes your name, mobile number and, where you provide it, your email address. When you make a booking or request a quotation, we also collect trip-related details such as your pickup and drop locations, travel dates and times, number of passengers, vehicle preference, and any special instructions you share. For tour enquiries, we may collect additional details such as destinations, duration, budget range, hotel and meal preferences, and the size and composition of your travelling group. If you contact us through our contact form or messaging channels, we retain the content of those messages so that we can respond and assist you.

When you use our website, certain technical information may be collected automatically by standard web technologies, such as your approximate location for distance and routing assistance, browser type and basic usage data that help us keep the website working correctly. Where our website uses location or mapping features, these help us estimate distances and improve your booking experience.

2. How we use your information

We use the information we collect for clearly defined and legitimate purposes. The primary purpose is to process, confirm and fulfil your bookings — including dispatching a suitable vehicle and driver, calculating fares, and keeping you informed about your trip. We use your contact details to communicate with you about your booking, to send confirmations and updates, to respond to your enquiries, and to provide customer support before, during and after your journey. We may also use your information to maintain records of transactions, to address billing and refund matters, and to comply with applicable legal and regulatory requirements.

From time to time, and only where appropriate, we may use your contact details to inform you about offers, seasonal packages or service updates that may be of interest to you. If you prefer not to receive such communications, you can let us know at any time and we will honour your request.

3. How we share information

We do not sell or rent your personal information to third parties. We share information only to the extent necessary to deliver our services. For example, we share relevant trip details — such as your pickup location and contact number — with the assigned driver so that they can reach you and complete your journey. For tour packages, we may share necessary details with partners such as hotels or local service providers strictly for the purpose of arranging the services you have booked. We may also disclose information where required by law, by a court order, or by a competent authority, or where necessary to protect our rights, safety, or the safety of others.

4. Payment information

Where payments are made through online methods, those transactions are processed through secure payment channels. We do not store complete card numbers or sensitive payment credentials on our own systems. Any payment processing is handled in accordance with applicable security standards by the relevant payment service. We retain only the information necessary to confirm that a payment has been made and to handle any related billing or refund matters.

5. Data security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. Access to customer information within our organisation is limited to those who need it to perform their duties, such as booking and support staff. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. We continually review our practices to keep your information safe.

6. Data retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, to maintain business and accounting records, to resolve disputes, and to comply with our legal obligations. When information is no longer required, we take steps to delete or anonymise it securely. Booking records may be retained for a longer period where required for accounting, tax or legal purposes.

7. Your rights and choices

You have the right to know what personal information we hold about you and to request corrections if any details are inaccurate or out of date. You may also request that we delete information that we are no longer required to retain, subject to our legal and operational obligations. If you wish to update your details, withdraw consent to marketing communications, or make any request relating to your information, please contact us using the details provided below, and we will respond within a reasonable time.

8. Cookies and website technologies

Our website may use cookies or similar technologies to remember your preferences, such as your chosen language, and to help the website function smoothly. These technologies do not by themselves identify you personally. Most web browsers allow you to control cookies through their settings; however, disabling certain cookies may affect how some features of the website work for you.

9. Third-party links and services

Our website may contain links to third-party websites or use third-party services, such as mapping and messaging tools, to enhance your experience. These third parties operate under their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party services you interact with through our website.

10. Children's privacy

Our services are intended for use by adults who are able to enter into a binding agreement. We do not knowingly collect personal information directly from children. Where families travel with children, the booking is made by an adult who provides the necessary details on their behalf.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The latest version will always be available on our website, and we encourage you to review it periodically. Your continued use of our services after any update indicates your acceptance of the revised policy.

13. Grievance redressal

If you ever feel that a concern has not been resolved to your satisfaction, you may escalate it to our management. We maintain a simple grievance process: contact us with your booking reference and a description of the issue, and we will acknowledge it, investigate it fairly, and respond with a resolution within a reasonable time. We treat every complaint as an opportunity to improve, and your feedback directly shapes how we train our drivers and refine our service standards.

12. Contact us

If you have any questions, concerns or requests regarding this Privacy Policy or the way your information is handled, please contact us by phone at +91 79902 05328 or by email at jayeshkoladiya1@gmail.com. Your trust matters to us, and we are committed to addressing your privacy concerns promptly and respectfully.